Terms and Conditions

Saint Zita Softwash LLC Last Updated: 7/16/26

Welcome to Saint Zita Softwash LLC ("the Company"). By accessing our website or utilizing our services, you agree to the following terms and conditions. These Terms should be read together with our Privacy Policy.

1. Mobile Messaging Program (SMS)

Saint Zita Softwash LLC operates a mobile messaging program to communicate with clients about their quotes, appointments, and invoices. By enrolling, you agree to the terms in this section.

1.1 Program Name

Saint Zita Softwash Notifications.

1.2 Program Description

Messages are sent from (737) 271-8766 and relate to your service with us: appointment scheduling and reminders, delivery of service quotes, quote review reminders, estimated arrival times on the day of service, arrival and job-status updates, billing invoices, invoice reminders, and replies to questions you send us.

We do not currently send promotional or marketing text messages. Although the consent checkbox on our estimate form references promotional messages, our text messaging program is limited to the service and account messages described above. If we begin sending promotional text messages in the future, we will collect separate, explicit consent for them beforehand.

1.3 How You Opt In (Consent)

We send text messages only to individuals who have given Saint Zita Softwash LLC express written consent to receive them. You may provide consent in any of the following ways:

(a) Online estimate request form. When you submit a request through our online estimate form (linked as "Free Estimate" from every page of saintzitasoftwash.com and hosted on our behalf by our field service platform, QuoteIQ), you may check a box — which is not pre-checked — reading:

"I agree to receive updates and marketing messages from Saint Zita Softwash at the phone number provided above. I understand I will receive occasional promotional messages, order updates, or other relevant communications, and I can opt out at any time. Data rates may apply, reply STOP to opt out"

Submitting the form without checking the box does not enroll you, and does not prevent you from receiving a quote by phone or email.

(b) Verbally, by phone or in person. If you provide your mobile number when requesting an estimate or scheduling service, we will ask whether you would like to receive text updates about your job, disclose the same information listed above, and record your response.

(c) By texting us first. If you initiate a conversation by texting 737-271-8766, we will treat that as your consent for us to reply by text regarding your inquiry.

Consent to receive text messages is not a condition of purchasing any goods or services from Saint Zita Softwash LLC. You may work with us entirely by phone or email if you prefer.

You must be at least 18 years of age to enroll in the mobile messaging program.

1.4 Message Frequency

Message frequency varies based on the status of your quote or job. During an active quote or scheduled service you may receive several messages in a given week; when you have no active job, you may receive none.

1.5 Message and Data Rates

Message and data rates may apply. Neither Saint Zita Softwash LLC nor the mobile carriers are liable for delayed or undelivered messages.

1.6 Opt-Out

You can cancel the SMS service at any time. Reply STOP to any message, or text STOP to 737-271-8766. After you send STOP, we will send one final SMS message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from us. You may also opt out by emailing marco@saintzitasoftwash.com or calling (512) 222-7231. Opting out of text messages will not affect your ability to receive services from us.

1.7 Support

If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, contact us directly at 737-271-8766, or email marco@saintzitasoftwash.com.

1.8 Carriers and Devices

The mobile messaging program may not be compatible with all mobile devices or carriers. Carriers are not liable for delayed or undelivered messages.

1.9 Changes to Your Mobile Number

You agree to notify us if you change or deactivate the mobile number you provided, so that we do not send messages intended for you to a subsequent holder of that number.

1.10 Privacy and Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Full details on how we handle your information are in our Privacy Policy.

2. Scope of Work

The Company will perform services as detailed in the project quote or written correspondence.

• Pressure/Soft Washing: Use of pressurized water, sodium hypochlorite, and surfactants to remove organic stains. This does not guarantee removal of inorganic stains such as rust, oil, or efflorescence unless explicitly requested and stated in the project quote, in which case the Company would utilize commercial solutions such as degreasers and biodegradable chemicals.
• Window Cleaning: Use of purified water, water-fed poles, or squeegees to remove dust, dirt, and cobwebs. This does not include removal of hard water stains, oxidation, or construction debris unless specifically requested and stated in the project quote, in which case the Company would utilize appropriate commercial biodegradable chemicals.
• Service Deadlines: Any deadlines for service completion are based strictly on communicated desires from the Client and agreement from the Company in writing via text or email. If not provided in writing, such deadlines or orders are not legally binding.

3. Client Responsibilities

• Water Access: The Client must provide unrestricted access to a functional on-site water supply. If access is not provided or an outside water source is required, the Company may be unable to perform services.
• Site Preparation: The Client is responsible for ensuring all areas to be serviced are clear of obstructions (furniture, planters, vehicles, etc.) to allow for safe and effective delivery.
• Property Condition: The Client shall indemnify and hold the Company harmless from liabilities arising from the Client's failure to comply with these requirements.

4. Payment Terms

• Due Date: Unless otherwise stated in writing, payment is due immediately upon the sending of the invoice.
• Tax Exemption: Tax-exempt Clients must provide necessary documentation to the Company to facilitate that status.
• Late Fees: For commercial clients, a late fee of 2% per month will accrue after a 12-day grace period for unpaid invoices. For residential clients, a late fee of 5% of the total invoice applies after said grace period.

5. Liability & Post-Service Inspection

• Insurance: The Company maintains a general liability policy of no less than $1,000,000.
• Pre-existing Damage: The Company is not liable for pre-existing damage, including but not limited to cracks, oxidation, loose paint, unsealed surfaces, or blown window seals.
• Normal Operation: The Company shall not be liable for unintended damage resulting from normal operation of equipment provided it adheres to industry standards.
• Inspection: Any concerns or damage must be reported in writing within fourteen (14) days of service completion. Failure to report within this period may limit the Company's obligation to address issues.

6. Rescheduling, Termination, & Force Majeure

• Rescheduling: The Company reserves the right to reschedule services with short notice due to adverse weather conditions, equipment difficulties, or site conditions that do not meet the requirements outlined above.
• Force Majeure: The Company shall not be liable for delays or failure to perform due to events beyond its control, including but not limited to acts of God, natural disasters, power failures, or government restrictions.
• Cancellation: Either party may terminate this agreement with 48 hours' notice before services are delivered.

7. Acceptance and Binding Agreement

By electronically authorizing the commencement of work, the Client hereby acknowledges that they have read, understood, and voluntarily consented to be bound by the entirety of these Terms and Conditions. This Agreement constitutes a legally binding contract between the Client and SAINT ZITA SOFTWASH LLC. The Client's execution of the estimate serves as an express affirmation that all project specifications, including scope of work, pricing, and the limitations of liability outlined herein, are accepted in full. No oral representations or unsigned requests shall be deemed to modify this Agreement unless documented in writing via text or email.

8. Contact

Saint Zita Softwash LLC 5900 Balcones Dr, STE 100 Austin, TX 78731 Phone: (512) 222-7231 SMS Program: (737) 271-8766 Email: marco@saintzitasoftwash.com